Privacy Policy

Spares Crew is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you visit sparescrew.com, request a quote, contact our sales team, or subscribe to updates, how we use that data, and the rights you have under the EU General Data Protection Regulation (GDPR) and other applicable laws.

Information We Collect

We collect information you provide directly when you send us a Request for Quote, fill in our contact form, subscribe to our inventory updates, or correspond with our sales team. This typically includes your name, company, position, email address, phone number, address, part numbers you are looking for, and any additional details you share with us. When you browse our website we also collect technical information automatically, including IP address, browser type, device information, pages viewed, referring URL, and timestamps. This information is used for security, debugging, and aggregated website statistics.

How We Use Your Information

We process personal data to respond to your quote requests and inquiries, to send you information about aviation spare parts and services you asked about, to manage subscriptions to our inventory updates if you opted in, to invoice and fulfill orders, to comply with aviation industry traceability and documentation requirements, to improve our website and services, and to comply with legal obligations.

Legal Basis for Processing

Under GDPR we rely on the following legal bases to process your personal data: the steps taken at your request prior to entering a contract and the performance of that contract for quote requests and orders; your consent for optional subscriptions and marketing communications, which you can withdraw at any time; our legitimate interests in operating, securing, and improving our business; and compliance with legal obligations such as tax, accounting, export-control, and aviation industry requirements.

How We Share Data

We do not sell your personal data. We share data only where necessary with third parties that help us operate, including our suppliers and partners involved in fulfilling your part request, logistics and shipping providers, banking and payment processors, hosting and email service providers, and our professional advisors. These parties are bound to use your data only for the purpose we share it. We may also disclose data when required by law, court order, or regulatory authority, or when necessary to establish or defend legal claims.

Data Retention

We retain personal data only for as long as needed for the purposes described above, including to meet legal, accounting, and aviation traceability requirements. Quote and order records are typically retained for the periods required by applicable commercial and tax law. Marketing contacts are retained until you unsubscribe or ask us to delete them.

Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections, access controls, and secure storage of records. No transmission over the internet is completely secure, but we continuously work to improve our safeguards.

Your Rights

If you are in the European Economic Area, the United Kingdom, or another jurisdiction with similar laws, you have the right to access the personal data we hold about you, to request correction or deletion, to restrict or object to certain processing, to data portability, and to withdraw any consent you have given. You can also lodge a complaint with your local data protection authority. To exercise these rights, please email us at the address above and we will respond within 30 days.

Cookies

Our website uses only the cookies strictly necessary for the site to function and, where applicable, privacy-friendly first-party analytics. We do not use third-party advertising cookies. You can manage cookies through your browser settings.

International Data Transfers

Spares Crew operates internationally. Some of our partners and service providers may be located outside the European Economic Area. When we transfer personal data abroad we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are directed at aviation businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date above and, where appropriate, notify you through our website. Continued use of our website after an update means you accept the revised policy.